Website Order Cancellation Policy
Normal Situations (Purchases NOT made during a power outage event)
We want you to be satisfied with your purchase. All online orders are contingent upon verification by us, and you may cancel or make changes to your order within 1 business day of order placement. There is a 5% order cancellation fee which covers the fees we must pay for cancelled transactions to our credit card processor and/or bank. In lieu of cancellation, we are happy to issue store credit towards another generator. If the new generator is more expensive than the one being exchanged, the customer is responsible for the additional amount. If the new generator is less expensive, a credit will be applied to your card in the amount of the difference, less the 5% order cancellation fee charged on the amount of difference only.
Emergency Situations (Purchases made DURING a power outage event)
During power outage events such as hurricanes or other significant power outages, all sales are considered final and exchanges are not permitted. All orders remain contingent upon verification by us, and may be cancelled by us for any reason.